Quality

At TRC we understand and appreciate the trust you place in us each time you decide to depend on us. Quality is not an accident.

Our recipe for quality includes the following:

Quality Planning

Starting with information - TRC makes a concerted effort to align ourselves with the premier OE manufacturers in our respective markets. This allows us access to OE specifications, engineering level information and the experts we need to ensure the best available information as an input to our work.

Proper organization and information sharing ensure the information is applied consistently across products. The quality plan lays out rigid metrics against which our results can be measured. Using the latest technology, we continuously train all of our employees to ensure they are up to speed and knowledgeable. From our technicians and counter people to regional sales people—our goal is to be able to solve your issues—not simply sell you a component.

Quality Control

At TRC this refers to the gauging, unique tooling and fixtures that are deployed to allow our technicians to accurately determine if a given component meets our defined quality standards. Over 30 years, we have developed numerous techniques and gauging for the specific products that we remanufacture.

Quality Assurance

The use of statistical analysis and interactive communication on all quality related issues allows for open and honest discussion with the sole purpose to build a better product. Close coordination with our suppliers ensures that theyare applying similar techniques to ensure our raw material is of sufficient quality.

Quality Improvement

We employ numerous methods to ensure we are continuously improving the products and process – eliminating mistakes, waste and rework. One of the primary methods we employ is Kaizen. Having completed eight week-long Kaizen events in the last three years have allowed all of our employees to understand the benefits of this methodology. Kaizen (kai = change and zen = wisdom) is an approach to effect positive change on the shop floor while leaving the individuals feeling better about their surroundings and contributions. We have used it to streamline operations, improve quality of output, improve employee safety andreduce customer turn around time.

Testing

All units are dynamometer tested to ensure they meet the strictest standards. Company-wide we have 11 electronically controlled dynamometers to ensure a universal standard of quality across products and locations. Testing is based on OEM specs for each unit.